Advanced Skill Certificate in Addressing Workplace Conflict

About this Podcast

HOST: Welcome to our podcast, today I'm delighted to have Dr. Jane Smith with us. She's an expert in conflict resolution and the instructor of the Advanced Skill Certificate in Addressing Workplace Conflict. Dr. Smith, could you please share what inspired you to create this course? GUEST: Absolutely, thank you for having me. I've seen so many professionals struggle with conflict resolution, and I wanted to provide a comprehensive program that equips them with the necessary skills to manage and resolve disputes effectively. HOST: That's wonderful. Could you tell us about any current industry trends that are relevant to this course? GUEST: Sure, there's a growing emphasis on emotional intelligence and empathy in the workplace. Our course reflects this trend by teaching students how to understand others' perspectives and communicate effectively. HOST: That's crucial for successful conflict resolution. Now, what are some challenges you've faced while teaching this subject or that your students often encounter? GUEST: A common challenge is helping students unlearn habitual reactions to conflict, like avoidance or aggression. We work on replacing these reactions with constructive communication strategies. HOST: It's great that the course addresses those challenges head-on. Lastly, where do you see the future of conflict resolution in the workplace, and how does this course prepare students for it? GUEST: The future lies in proactive conflict management, where organizations foster collaborative environments to prevent disputes. Our course equips students with the skills to create such workplaces, enhancing productivity and employee satisfaction. HOST: Dr. Smith, thank you for joining us today and sharing your insights on the Advanced Skill Certificate in Addressing Workplace Conflict. It's clear that this course will empower many professionals to transform their workplace dynamics. GUEST: Thank you for having me. It's been a pleasure.