Certified Specialist Programme in Customer Experience for Small Businesses
Published on June 23, 2025
About this Podcast
HOST: Welcome to our podcast, today we're talking with a specialist in customer experience. Can you tell us about the 'Certified Specialist Programme in Customer Experience for Small Businesses'? GUEST: Absolutely, this course is designed to help small business owners enhance customer satisfaction and loyalty. It provides effective strategies to improve interactions and create memorable experiences. HOST: That sounds fascinating. Could you share some current industry trends related to customer experience? GUEST: Sure, personalization and omnichannel support are big these days. Customers expect businesses to know them and cater to their needs across all touchpoints. HOST: Interesting. What are some challenges faced in implementing these strategies? GUEST: Time, resources, and knowledge can be barriers. Many small businesses struggle to keep up with changing customer expectations while managing day-to-day operations. HOST: That makes sense. Looking forward, where do you see the future of customer experience going? GUEST: AI and machine learning will play a significant role in the future. They'll help deliver personalized experiences at scale, making it even more critical for businesses to understand and invest in customer experience. HOST: Thank you for sharing your insights. To wrap up, who would benefit most from this course? GUEST: This course is ideal for small business owners looking to drive growth, build strong customer relationships, and elevate their customer service skills. HOST: Excellent! Thanks for joining us today. If you're interested in learning more about the 'Certified Specialist Programme in Customer Experience for Small Businesses', visit our website for more information.
