Certified Specialist Programme in Customer Experience for Small Businesses
Published on June 23, 2025
About this Podcast
HOST: Welcome to our podcast, today we have a special guest who's an expert in customer experience. I'm excited to discuss the "Certified Specialist Programme in Customer Experience for Small Businesses" with you. Can you tell us what inspired you to create this course? GUEST: Absolutely! Having worked with numerous small businesses, I noticed a gap in accessible resources for customer experience training. This course aims to fill that gap and empower entrepreneurs to deliver exceptional service. HOST: Interesting, so what do you think are the current industry trends shaping customer experience for small businesses? GUEST: Personalization, omnichannel support, and data-driven strategies are key trends. Customers expect seamless experiences across all touchpoints and businesses must leverage data to anticipate their needs. HOST: That sounds challenging! What are some common obstacles you've seen small businesses face when implementing customer-centric practices? GUEST: Time, budget, and knowledge constraints often hinder progress. However, with the right training and resources, these challenges can be overcome, leading to improved customer satisfaction and loyalty. HOST: I see. Looking ahead, where do you see the future of customer experience in small businesses going? GUEST: AI and machine learning will play a significant role in shaping customer experiences. Businesses that embrace technology and use it to deliver personalized, efficient service will thrive. HOST: Thank you for sharing your insights! To wrap up, why should small business owners consider enrolling in this course? GUEST: This programme provides practical, hands-on knowledge tailored to small businesses. Participants will gain the skills needed to create memorable customer experiences and drive growth. HOST: Fantastic! Thank you for joining us today, and for offering our listeners an exclusive 10% discount on the course. To learn more about the "Certified Specialist Programme in Customer Experience for Small Businesses," visit our website and use the code PODCAST10 at checkout. Until next time, stay curious!
