Career Advancement Programme in Conflict Management in Business
Published on June 22, 2025
About this Podcast
HOST: Welcome to our podcast, today I'm thrilled to have Alex, an expert in conflict management and the instructor for our Career Advancement Programme in Conflict Management in Business. Alex, could you share a bit about your personal experiences that led you to specialize in this field? GUEST: Absolutely, I've always been fascinated by human dynamics and how we communicate, especially during challenging situations. In my previous roles as a team leader and HR manager, I noticed how conflicts, if not handled correctly, could escalate and harm productivity and team morale. HOST: That's insightful. How about current industry trends related to conflict management? What should our listeners be aware of? GUEST: One significant trend is the increasing focus on emotional intelligence and empathy in the workplace. As businesses become more diverse and interconnected, understanding and addressing the emotional needs of colleagues is crucial for effective conflict resolution. HOST: That makes perfect sense. Now, teaching negotiation techniques and mediatory skills might come with its own set of challenges. Could you share any obstacles you've encountered and how you've addressed them? GUEST: Absolutely. One challenge is helping learners overcome their biases and preconceived notions about conflict. To tackle this, I incorporate real-world scenarios and simulations that encourage participants to practice new strategies and reflect on their thought processes. HOST: Brilliant! Lastly, what do you envision for the future of conflict management in business? GUEST: I believe we'll continue to see more proactive approaches to conflict management, such as early intervention and prevention strategies. Additionally, technology will play a more significant role in facilitating communication and resolving disputes, especially in remote and global teams. HOST: Thank you, Alex, for sharing your expertise and insights with us today. We're excited to have you teach our Career Advancement Programme in Conflict Management in Business, and we're sure our listeners will benefit greatly from your course! GUEST: Thank you for having me! I'm looking forward to helping learners enhance their skills and transform conflicts into opportunities.
