Global Certificate Course in Crisis Communication Ethics and Problem Solving
Published on June 22, 2025
About this Podcast
HOST: Welcome to our podcast, today I'm excited to have Dr. Jane Smith with us. She's an expert in Crisis Communication and the instructor for the Global Certificate Course in Crisis Communication Ethics and Problem Solving. Welcome, Jane! GUEST: Thanks for having me, excited to be here! HOST: Let's dive right in. Could you share some personal experiences or insights related to crisis communication ethics and problem solving? GUEST: Absolutely! In my experience, maintaining ethical standards during a crisis is crucial for maintaining trust and credibility. It's important to be transparent and empathetic, even when the situation seems dire. HOST: That's a great point. And what current industry trends are you seeing that are relevant to this course? GUEST: There's a growing emphasis on digital crisis communication, with social media playing a significant role. Organizations need to be prepared to manage crises across multiple platforms while ensuring consistent messaging. HOST: That must present some unique challenges. What are some of the challenges faced in teaching or learning this subject? GUEST: The primary challenge is the high-stress nature of crises. It can be difficult to create realistic training scenarios that adequately prepare professionals for the pressure they'll face in real-world situations. HOST: I can imagine. Looking towards the future, where do you see this area of expertise heading? GUEST: I believe we'll continue to see a rise in the use of technology for crisis communication, as well as an increased focus on building resilient organizations that can effectively manage crises. HOST: Thank you, Jane, for sharing your insights and experiences with us today. We're excited to see how this course will help professionals enhance their skills in high-stakes environments. GUEST: My pleasure! Thanks for having me. I'm looking forward to seeing the positive impact this course can have on professionals in the field. HOST: That's it for today's episode. Join us next time as we continue to explore exciting topics and courses. Until then, stay curious and keep learning!
