Professional Certificate in Building Empathy in Communication
Published on June 21, 2025
About this Podcast
HOST: Welcome to our podcast, today I'm thrilled to be joined by Dr. Jane Thompson, a communication expert who's here to discuss her course, "Professional Certificate in Building Empathy in Communication." Welcome, Jane! GUEST: Thanks for having me! I'm excited to share my insights on this important topic. HOST: Could you start by telling us about a personal experience that inspired you to create this course? GUEST: Absolutely. I once worked with a team where communication was poor and misunderstandings were common. That's when I realized the power of empathy in improving team dynamics and productivity. HOST: Fascinating. How does empathy play a role in today's professional communication landscape? GUEST: It's more relevant than ever. With increased diversity and remote work, fostering empathy helps bridge cultural gaps and reduces miscommunication, leading to stronger relationships. HOST: That's so true. Now, what challenges have you encountered in teaching empathy in communication? GUEST: The main challenge is helping students understand that empathy is not just a feeling but a skill that can be developed through practice and awareness. HOST: Interesting. Lastly, where do you see the future of empathy in professional communication going? GUEST: I believe empathy will become a core competency in the modern workplace, driving better collaboration, innovation, and overall success for individuals and organizations. HOST: Dr. Thompson, thank you for sharing your expertise and insights on the "Professional Certificate in Building Empathy in Communication." It's been a pleasure discussing this important topic with you. GUEST: Thank you for having me. It's been a pleasure!
